“The world will grab you tight and pull you in for a ride. It is our job to figure out how to get away.”
“Remember that ideas are often understood incorrectly since they are interpreted according to the separate world of the person who is receiving them.”
“The big idea: If you want to encourage online shopping, include RMA with all deliveries, include packaging to return easily, and have your shipping provider automatically stop by three days later to check for any returns.”
In response to, this article.